MAD Esthetics Policies
MAD Esthetics Policies
Page updated 7/30/2022, effective immediately.
A Credit Card Is Required For All Appointment Reservations. No Exceptions.
Walk-In Hours are available. There is No Need for a Reservation or a Credit Card on file for Walk-In Hours. But Clients will be seen on a First Come, First Serve Basis. See store associate for details.
Please plan to arrive 15-20 minutes early for your first appointment to allow time to relax and fill out our intake forms (unless completed online). This information helps to address your needs better and is required by the State of Mississippi for most treatments.
If you are more than 10 minutes late or 10% of the service time late (whichever is less), we will do what we can to still work you into the schedule if possible without affecting other clients, but your service may be shortened as a result. However, we reserve the right to reschedule your appointment if needed. Please understand this block of space is valuable time we could've filled with another client.
We ask that you give us 48 hours' notice. We understand that emergencies happen, but out of respect for our Medical Professionals, Estheticians, and staff, we ask that you please give them time to refill your spot. Cancelation or Rescheduling with less than 24 hours' notice (48 hours during holidays or weekends) will result in our cancellation fee of 50% of the reserved service amount (Botox & Jeauveau is a flat $150 fee) that will be charged to your card on file.
NO SHOW POLICY
A "no show" is a client who does not show up to an appointment, which will result in a cancellation fee of 90% of the requested service (Botox & Jeauveau appointments is a flat $275 fee) that will be charged to your card on file. Any cancellations or rescheduling up to 6 hours before a service is considered a no-show.
MEMBERSHIP SERVICE CANCELATION & NO SHOW POLICY
MAD Esthetics offers a variety of different memberships. One of the perks to becoming one of our MAD Membership Members is you can take advantage of our Priority Booking. This allows you to request (but does not guarantee) appointments up to 1 Hour Before or 1 Hour After Normal Business Hours.
After our staff accepts the Priority Booking Request, we require at least 24 Hours' Notice to Cancel or Reschedule the Service. Failure to provide this sufficient time will result in forfeiture of the membership SERVICE(s) portion of the membership provided that month; however, some of the other benefits will remain; see store for details. We ask that you keep in mind our staff are people with families, and they are setting aside time out of their personal schedule for our MAD Members as a courtesy and a way to show our appreciation for you. Let's respect their time for this service!
As another Perk to our MAD Membership, Cancelations or Rescheduling Membership Services booked for Non-Priority times (during Normal Business Hours) with LESS than 24 Hours' notice will be waived up to 2 times in a 6-month period (with the period beginning the first day the membership is active). Please keep in mind that this applies to your membership service only, and fee's for other services canceled or rescheduled not included in your membership will not be waived and will follow the Late Policy, Cancelation Policy, or No Show Policy outlined above. If a No Show Occurs as defined in the No Show policy section above or a Maximum amount of Cancelations and/or Reschedules has occurred in a 6-month period, then the membership service will be forfeited by the MAD Membership Member for that month. Some other benefits will remain, but you must see store for details.
Payment for services may be made by cash, credit card, or approved gift certificate. Sorry, we do not accept personal checks.